Our Mission Statement

New York PTAC Repair Service Installation is an innovative Canadian company dedicated first and foremost to ensuring customer satisfaction. In a service industry such as the heating, venting, and air conditioning business, we believe that what sets our company apart from others is our strong desire to create a pleasant experience for our customers – service of the same quality as that which we would wish upon ourselves and our loved ones.

Originally established as a family company, New York PTAC Repair Service Installation has preserved a desire to ensure that as we continue to expand, we maintain for customers the friendly experience that is often inherent within family-run businesses and continue to develop a strong rapport with each customer. We seek to provide a unique and personalized experience for each client, responding attentively to every individual’s needs. Our goal with every customer is to greatly exceed all expectations and ultimately to build lasting and flourishing business relationships.

With a strong focus on customer service and an aim at total quality management, New York PTAC Repair Service Installation is committed to providing our customers not only with an excellent customer service experience, but to provide this in combination with the highest quality of workmanship. We employ highly skilled and well-trained technicians and ensure that all work is completed properly and on-time, minimizing the likelihood of recurring problems and significantly reducing any stress or inconvenience.

New York PTAC Repair Service Installation is committed to providing a service that is not only valuable to our customers, but one that is beneficial to the community as a whole. For years, these values have dictated the ways in which our business is operated; With a strong sense of responsibility to the community and recognition of the impact that our actions have on the environment, we are a company focused on doing our part to help the environment. New York PTAC Repair Service Installation continues to work arduously towards improving upon aspects of our business that concern environmental issues, in particular in relation to energy efficiency and reducing levels of greenhouse gas emissions.

With New York PTAC Repair Service Installation customers are able to remain at ease – comforted in knowing that they are dealing with a company that is hard-working and caring, with strong ethics; A company that passionate about making a significant impact in our community and dedicated to standing apart.